Award-winning
Business IT Support

in Halifax, Huddersfield, Leeds & Bradford

✓ Fast response times from our Halifax IT Helpdesk

✓ Gain total peace-of-mind with Unlimited on-site and remote call-outs

16-minute average fix-time

Fixed-price Pay Monthly or Pay-as-you-go IT Support – with data backup and security as standard

Microsoft Partners – giving you access to the latest technology to support and grow your business

IT Helpdesk

Award-winning
Business IT Support

in Halifax, Huddersfield, Leeds and Bradford

✓ Fast response times from our Halifax IT Helpdesk

✓ Gain total peace-of-mind with Unlimited on-site and remote call-outs

16-minute average fix-time

Fixed-price Pay Monthly or Pay-as-you-go IT Support – with data backup and security as standard

Microsoft Partners – giving you access to the latest technology to support and grow your business

IT Helpdesk

Trusted by 100+ firms across West Yorkshire


Rated EXCELLENT – 4.9 out of 5
(based on independent Google Reviews to June 2023)

Fixed price, all-inclusive IT Support

Take control of your IT spending with all-in-one, fully managed IT Support – at a fraction of the cost of a full IT department. Choosing our IT Services gives you access to the latest technology to help your business grow, work more productively and boost profitability. 

✓  Local 24/7 IT Support from our Halifax-based team

✓  Keep IT systems secure, up-to-date and reliable with remote-monitoring and anti-virus

✓  Single point-of-contact – from buying & setting up new laptops, through to server installations, e-mail systems and network repairs

✓  Knowledgeable & quality advice from Microsoft Partners, with a team of Microsoft-certified Professionals

✓  Get the most out of technology and plan for the future with strategic IT input and project support offering the latest technology

Urban IT Support | Award Winning IT Helpdesk | Unlimited 24/7 Services
Urban IT Support | Award Winning IT Helpdesk | Unlimited 24/7 Services

Unlimited IT Support

Fixed-price Pay Monthly or Pay-as-you-go Packages

Average 16 minute fix-time from our Halifax-based IT helpdesk

24/7, Unlimited IT Support

On-site visits at no extra cost

Remotely monitored security and anti-virus

IT Equipment Supply, Upgrades and Installs

Grow your business

Work more productively with Microsoft 365 and Google Workspace

Use Artificial Intelligence to save time and become more efficient by automating tasks

Cloud-based e-mail, calendars and files – on any device from any location

Access your PC, programs and documents from anywhere

Real-time document editing – allowing two people to work on the same file at the same time

Telecoms & Web Design

Reach new customers with Web Design, eCommerce and Search Engine Optimisation (SEO)

Bring staff together with video conferencing, intranets & instant messaging

Telecoms & Office Phone systems – accessed from anywhere

Protect data against cyber-threats with anti-virus, ransomware and threats

Cabling, wireless networks and office set-ups & moves

Affordable IT and Computer Support

Protect your business with data backup & cyber-security

Protect your business against data loss, cyber-attacks, viruses and ransomware with Office 365 Backup and Sophos Security – giving you award-winning industry-leading protection from just £5 a month.

✓  Automatic daily backups of Office 365 and server data – from Word files and email mailboxes, through to OneDrive and SharePoint websites, protect your business from data loss or accidental file deletion.

✓  Quickly search for and recover files – and restore data back to a certain time.

✓  Stop ransomware from encrypting your files with Sophos InterceptX – a powerful anti-ransomware platform which anticipates and stops threats before they take hold.

✓  Stop malicious e-mails with automatic attachment and hyperlink scanning.

✓  Guard against viruses and malware with Sophos EndPoint Protection – automatically blocking and cleaning threats before they wreck havoc on your business.

✓  Encrypt mobile devices & laptops – protecting critical data if devices are lost or stolen.

Latest from the Urban IT Helpdesk

Why choose us?

✓  Single point of contact for all IT needs: We cover everything from ordering & setting up new laptops, through to screen replacements and server installs – giving you the services of an internal IT department at a fraction of the cost.

✓  Access to highly skilled, DBS checked staff: With Microsoft-certified qualifications, and years of IT experience, we’re experts in what we do – providing re-assurance that the best team are on-hand.

✓  Dedicated support, 24/7: With our remote support tools, we can speedily connect on and resolve faults as soon as they are reported – regardless of the time of day. Our average fix time is just 16 minutes.

✓  Access to the latest technology: We partner directly with the biggest names in tech – giving you access to industry-leading technology solutions (including new software, hardware and cloud products) at exclusive prices.

Customer Reviews

Don’t take our word for it – see what our customers are saying. We’re confident in our service quality – and we’ll happily put you in direct contact with our existing customers.

“We’re a healthcare company in Calderdale, and came to Urban for IT as our old supplier wasn’t cutting it. We deal with sensitive information and data, so need an organisation that we can trust to deliver a reliable and secure IT network. Tom and his colleagues are always efficient and speedy at fixing issues, and it helps that they’re really so friendly! We needed an IT company that doesn’t just sit quietly on the side – we wanted them to understand our business and recommend improvements to IT systems that makes things more efficient. One example is Office 365 e-mail and cloud storage, which they project managed and delivered on-time and on-budget. Great service!!”
August 2022, Healthcare firm, 30 employees, Halifax

“We’ve used Urban for our computer network support for four years. In that time, we’ve grown from a small business with ten PC’s, through to a multi-site organisation with over a hundred. The fact I can turn to one firm for anything IT is what re-assures me the most – we have critical issues that need resolving ASAP, so need a company that provides round-the-clock support. Likewise, I wanted re-assurance that systems are secure (especially with GDPR), and buying Sophos Security through them makes things easier for us. I’m happy to have a chat with anyone considering them – we literally wouldn’t use anyone else.”
April 2023, Chemicals Manufacturer, 95 employees, Huddersfield