Software Support

Urban specialise in maintaining an organisations entire IT provision, and this extends to supporting business software, servers (including e-mail, Windows and Mac servers), intranets, websites, alongside the management of Social Media.

As part of proactive monitoring, we install tools on your servers which allow us to identify and fix issues. Likewise, our connection tools allow us to remotely connect to identify and fix issues, with problems potentially resolved within minutes of reporting – reinforced with by financially backed Service Level Agreements.

Website and Social Media

Our Managed IT package can include the routine content updating of the company website, alongside the posting and management of social media pages. This type of service is particularly suited to smaller businesses, who may not have the budget or the need for a designated Social Media member of staff.

For example, a member of staff can simply send us an e-mail requesting that a new job posting or news update is placed on the website, and advertised on social media pages (including Facebook, Twitter and LinkedIn). We will then make this live across Social Media, and inform you of any questions or comments posted.

Social Media and SEO Management
Social Media and SEO Management

Bespoke Applications

In addition to installing, supporting and updating standard software packages (Microsoft Office, Sage etc), Urban will support repair issues with bespoke business applications – for example in-house Financial/Accounting software, SharePoint, SQL or CRM solutions. This includes liaising with the software developers where required, and implementing change requests aligned with the ITIL V4 best-practice framework.

Where required, we can arrange in-house face-to-face training of the software for your staff, alongside step-by-step written guides.

We specialise in…

●    Windows, OSX and Linux, including issues with freezing, performance and OS upgrades.

●    Windows Server management, including routine Active Directory changes and monthly maintenance and security updates. We support Windows Server 2003 onwards, alongside Small Business Server and MultiPoint Server.

●    Microsoft Office, covering general help and support to staff, alongside faults with application.

●    Sharepoint, including intranets hosted both in-house and through the cloud.

●    Sage 50, Sage Cloud Payroll, Sage Accounts, including feature implementation and user-training.

●    Microsoft Exchange, including Database management, Public Folders, remote web access and day-to-day mailbox management.

However, the list above is by no means comprehensive, and merely provides a representative example of services we can deliver.

Social Media and SEO Management