Business IT Support

Urban offer Pay-Monthly and Pay-as-you-go IT Support – supporting everything from your computers and phones, through to your e-mail and website systems.

We mainly support businesses in West Yorkshire, covering Calderdale, Huddersfield, Leeds & Bradford – however our remote-support tools allow us to support customers throughout the UK. 

Urban have experience helping businesses as small as two users, through to much larger, £5m+ turnover organisations. Whatever your size, you’ll receive the same dependable and responsive IT Support 365 days a year – at a fraction of the cost of a dedicated IT department.

Our Service Offering

FREE IT AUDIT

We’ll perform a detailed IT Audit, analysing your equipment, servers, telephones and security. From this, we’ll draw up some solutions that can help straight away, before focusing on the longer-term changes that can bring the best benefits. Working with our range of suppliers (including Sophos Security), we’ll make sure you get the best prices for any solutions recommended.

24/7 IT SUPPORT

Our packages come with support 24/7, 365 days per year as standard, and we constantly monitor your IT systems remotely – predicting and repairing issues before they impact your organisation. On top of this, we’re one of the few providers to financially guarantee response times – giving you reassurance that we’re always on-hand to help. 

STAFF TRAINING

Want to ensure that your staff are making the most from your IT systems? Urban can train, guide and support staff with courses tailored to your organisation. Appealing to a users with a range of skill-sets, we can support your users with everything from chart creation and mail merges in Microsoft Word, through to complete finance and accounting system training.

OFFSITE BACKUPS

Through our off-site servers, we can securely backup your information – providing protection from accidental file deletion, through to complete power or server failure. This includes information stored on your servers, alongside data held ‘in the cloud’. We can also help design a business continuity and disaster recovery plan – ensuring your business is protected against all eventualities.

E-MAIL AND OFFICE 365

We’re specialists in Office 365 deployment – providing the latest cloud-based e-mail, document storage, video conferencing and collaboration software. We can migrate your e-mails from any existing platform, including Exchange – with minimal downtime and full training for users.

CYBER SECURITY

We’re Sophos partners, meaning you benefit from access to next-gen protection and cyber-security products at reduced prices. This includes virus and malware protection, encryption,  firewalls, web filtering and mobile phone management – all easily controlled from one website through Sophos Central.

Hardware Supply, Installation and Maintenance

Hardware and Software Supply

Urban have partnerships with key IT equipment suppliers – providing access to state-of-the-art computer, network and telecoms equipment at highly competitive prices. As always, all equipment comes with a full warranty, and we’ll liaise with the manufacturers on your behalf in the event that something goes wrong.

Design & Installation

Ensuring that your IT systems are reliable, scalable and dependable is crucial to the success of any organisation. Urban can design and manage your underlying IT network, ensuring that it meets the needs of your organisation and users.

Our packages

PAY AS YOU GO

For businesses that do not require a fully-managed IT Solution, we offer support on a per-hour (or per-issue) basis – fully reactive to all IT requirements. This ranges from the maintenance of equipment, through to the supply and installation of new machines and devices.

Pay-as-you-go is available for all IT Equipment, including Laptops, Networking Equipment, Phones, E-Mail and Cloud Storage Support.

Pay-as-you-go is also recommended for one-off projects (such as website design, or installation of a new e-mail system) – perfect for where you need expert help, but don’t want to commit to any agreements.

This service is designed for those that require IT Support infrequently, or those that don’t want the commitment of paying monthly.  We don’t charge a ‘retainer’ fee – simply call us when you need us, and we’ll agree a rate in advance.

FULLY MANAGED IT

Comprehensive annual support agreements to cater for an organisations entire IT Requirements – including Desktop PC and Network Support, Backup and Security Solutions, Telephone Systems, and E-Mail and Cloud Storage provisions.

There’s no ‘retainer’ fees, hidden ‘set-up charges’, or limits to the number of call-outs or hours – you simply pay a fixed monthly rate, regardless of how many times we’re needed.

We pro-actively monitor and maintain the IT Infrastructure to detect and repair issues before they impact the business, therefore reducing potential downtime. And for small businesses, we’ll help with everything from fixing a formula in a spreadsheet, through to redesigning and hosting your website.

This package provides 24/7, 365-day IT Support, with fully accountable Service Level Agreements in-place.