About our IT Support

Urban offer Pay-Monthly and Pay-as-you-go IT Support – supporting computers, networks and phones, through to e-mail, website and servers. With a 16 minute average fix time, unlimited 24/7 support, and partnerships with Microsoft, Sophos and SNOM, our IT Support provides an affordable all-in-one solution for businesses of any size.

Founded in 2005, our Halifax-based team has grown and won awards to become Yorkshire’s leading choice for IT Support. Working closely with businesses throughout West Yorkshire, we cover Halifax (and other parts of Calderdale), Huddersfield, Leeds & Bradford, and our remote connection tools allow us to support customers throughout the UK.

We work with businesses of all sizes – from emerging start-ups with two staff, through to multi-site firms with 250 employees. Whatever your size, you’ll receive the same dependable and responsive IT Support 365 days a year – at a fraction of the cost of a dedicated IT department. We’re accredited by some of the largest names in tech – so you’ll benefit from access to the latest industry technology, knowledge and advice.

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Our Services

FREE IT AUDIT

We’ll perform a detailed IT Audit, analysing your equipment, servers, telephones and security. From this, we’ll draw up some solutions that can help straight away, before focusing on the longer-term changes that can bring the best benefits. Working with our range of suppliers (including Sophos Security), we’ll make sure you get the best prices for any solutions recommended.

24/7 IT SUPPORT

Our packages come with support 24/7, 365 days per year as standard, and we constantly monitor your IT systems remotely – predicting and repairing issues before they impact your organisation. On top of this, we’re one of the few providers to financially guarantee response times – giving you reassurance that we’re always on-hand to help. 

STAFF TRAINING

Want to ensure that your staff are making the most from your IT systems? Urban can train, guide and support staff with courses tailored to your organisation. Appealing to a users with a range of skill-sets, we can support your users with everything from chart creation and mail merges in Microsoft Word, through to complete finance and accounting system training.

OFFSITE BACKUPS

Through our off-site servers, we can securely backup your information – providing protection from accidental file deletion, through to complete power or server failure. This includes information stored on your servers, alongside data held ‘in the cloud’. We can also help design a business continuity and disaster recovery plan – ensuring your business is protected against all eventualities.

E-MAIL AND OFFICE 365

We’re specialists in Office 365 deployment – providing the latest cloud-based e-mail, document storage, video conferencing and collaboration software. We can migrate your e-mails from any existing platform, including Exchange – with minimal downtime and full training for users.

CYBER SECURITY

We’re Sophos partners, meaning you benefit from access to next-gen protection and cyber-security products at reduced prices. This includes virus and malware protection, encryption,  firewalls, web filtering and mobile phone management – all easily controlled from one website through Sophos Central.

Hardware Supply, Installation and Maintenance

Equipment Supply

Urban have partnerships with key IT equipment suppliers – providing access to state-of-the-art computer, network and telecoms equipment at highly competitive prices. As always, all equipment comes with a full warranty, and we’ll liaise with the manufacturers on your behalf in the event that something goes wrong.

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Design & Installation

Ensuring that your IT systems are reliable, scalable and dependable is crucial to the success of any organisation.
Urban can design, implement and manage your underlying IT network, ensuring that it meets the needs of your organisation and users – and is future proof to support your business as it grows.

NETWORKING & TELEPHONES

 

Our packages

PC, Server & Network Support
Staff training, guidance & software advice On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Office 365 E-Mail, OneDrive and Microsoft Teams licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Unlimited on-site & remote call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
IT Support via telephone, e-mail & live-chat Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC and Server health-check / clean-up
Annual service review report
Liasing with third-party vendors and suppliers
Sophos Anti-virus
Sophos InterceptX Anti-Virus for Servers
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Essentials
Get a quote
PC, Server & Network Support
Staff training, guidance & software advice On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Office 365 E-Mail, OneDrive and Microsoft Teams licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Included FOC
Unlimited on-site & remote call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
IT Support via telephone, e-mail & live-chat Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC and Server health-check / clean-up
Annual service review report
Liasing with third-party vendors and suppliers
Sophos Anti-virus
£5pm per PC
Sophos InterceptX Anti-Virus for Servers
£10pm per Server
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Mon – Fri 9am – 5pm
Business
Get a quote
PC, Server & Network Support
Staff training, guidance & software advice On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Office 365 E-Mail, OneDrive and Microsoft Teams licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Included FOC
Unlimited on-site & remote call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
IT Support via telephone, e-mail & live-chat Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC and Server health-check / clean-up
Annual service review report
Liasing with third-party vendors and suppliers
Sophos Anti-virus
£5pm per PC
Sophos InterceptX Anti-Virus for Servers
£10pm per Server
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Mon – Sat 7am – 7pm
Premium
Get a quote
PC, Server & Network Support
Staff training, guidance & software advice On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Office 365 E-Mail, OneDrive and Microsoft Teams licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Included FOC
Unlimited on-site & remote call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
IT Support via telephone, e-mail & live-chat Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC and Server health-check / clean-up
Annual service review report
Liasing with third-party vendors and suppliers
Sophos Anti-virus
Included FOC
Sophos InterceptX Anti-Virus for Servers
Included FOC
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Mon – Sun 24/7

Prefer support on a pay-as-you-go basis? Get in contact and we’ll discuss some options. We can also mix-and-match our packages to personalise them, and ensure you’re only paying for what you need.