Business IT Support
Urban offer Pay-Monthly and Pay-as-you-go IT Support – supporting everything from computers and phones, through to e-mail, website and server infrastructure. With prices from just £99 per month, our price match guarantee means we will beat any like-for-like quote by at least 10%.
We support businesses throughout West Yorkshire, covering Calderdale, Huddersfield, Leeds & Bradford, however our connection tools allow us to support customers throughout the UK.
Urban have experience helping businesses as small as two users, through to much larger, £5m+ turnover organisations. Whatever your size, you’ll receive the same dependable and responsive IT Support 365 days a year – at a fraction of the cost of a dedicated IT department.
Our Service Offering
Hardware Supply, Installation and Maintenance
Hardware and Software Supply
Design & Installation
PAY AS YOU GO
For businesses that do not require a fully-managed IT Solution, we offer support on a per-hour (or per-issue) basis – fully reactive to all IT requirements. This ranges from the maintenance of equipment, through to the supply and installation of new machines and devices.
Pay-as-you-go is available for all IT Equipment, including Laptops, Networking Equipment, Phones, E-Mail and Cloud Storage Support.
Pay-as-you-go is also recommended for one-off projects (such as website design, or installation of a new e-mail system) – perfect for where you need expert help, but don’t want to commit to any agreements.
This service is designed for those that require IT Support infrequently, or those that don’t want the commitment of paying monthly. We don’t charge a ‘retainer’ fee – simply call us when you need us, and we’ll agree a rate in advance.
FULLY MANAGED IT
Comprehensive annual support agreements to cater for an organisations entire IT Requirements – including Desktop PC and Network Support, Backup and Security Solutions, Telephone Systems, and E-Mail and Cloud Storage provisions.
There’s no ‘retainer’ fees, hidden ‘set-up charges’, or limits to the number of call-outs or hours – you simply pay a fixed monthly rate, regardless of how many times we’re needed.
We pro-actively monitor and maintain the IT Infrastructure to detect and repair issues before they impact the business, therefore reducing potential downtime. And for small businesses, we’ll help with everything from fixing a formula in a spreadsheet, through to redesigning and hosting your website.
This package provides 24/7, 365-day IT Support, with fully accountable Service Level Agreements in-place.
PC, Server & Network Support
Unlimited on-site & remote call-outs
Telephone, e-mail & live-chat support
16-minute average fix-time
Telecoms, CCTV & Network repairs
Windows, Mac & Linux Platforms
Routine server security updates
Monthly server health-checks
Quarterly PC health-check / clean-up
Annual service review report
Liasing with third-party software & hardware suppliers
Sophos EndPoint Anti-virus
Sophos InterceptX for Servers
Mon – Fri
9am – 5pm
Out-of-hours charged hourly
Mon – Sat
7am – 7pm
Out-of-hours charged hourly
Mon – Sun