Business IT Support

Urban offer Pay-Monthly and Pay-as-you-go IT Support – supporting everything from computers and phones, through to e-mail, website, servers and networks. With a 16 minute average fix time, unlimited 24/7 support, and partnerships with Microsoft, Sophos and SNOM, our IT Support provides an affordable all-in-one solution for businesses of any size.

We work with businesses throughout West Yorkshire, covering Calderdale, Huddersfield, Leeds & Bradford, and our connection tools allow us to support customers throughout the UK.

We’ve got experience helping businesses as small as two users, through to much larger, £15m+ turnover organisations. Whatever your size, you’ll receive the same dependable and responsive IT Support 365 days a year – at a fraction of the cost of a dedicated IT department.

Our Service Offering

FREE IT AUDIT

We’ll perform a detailed IT Audit, analysing your equipment, servers, telephones and security. From this, we’ll draw up some solutions that can help straight away, before focusing on the longer-term changes that can bring the best benefits. Working with our range of suppliers (including Sophos Security), we’ll make sure you get the best prices for any solutions recommended.

24/7 IT SUPPORT

Our packages come with support 24/7, 365 days per year as standard, and we constantly monitor your IT systems remotely – predicting and repairing issues before they impact your organisation. On top of this, we’re one of the few providers to financially guarantee response times – giving you reassurance that we’re always on-hand to help. 

STAFF TRAINING

Want to ensure that your staff are making the most from your IT systems? Urban can train, guide and support staff with courses tailored to your organisation. Appealing to a users with a range of skill-sets, we can support your users with everything from chart creation and mail merges in Microsoft Word, through to complete finance and accounting system training.

OFFSITE BACKUPS

Through our off-site servers, we can securely backup your information – providing protection from accidental file deletion, through to complete power or server failure. This includes information stored on your servers, alongside data held ‘in the cloud’. We can also help design a business continuity and disaster recovery plan – ensuring your business is protected against all eventualities.

E-MAIL AND OFFICE 365

We’re specialists in Office 365 deployment – providing the latest cloud-based e-mail, document storage, video conferencing and collaboration software. We can migrate your e-mails from any existing platform, including Exchange – with minimal downtime and full training for users.

CYBER SECURITY

We’re Sophos partners, meaning you benefit from access to next-gen protection and cyber-security products at reduced prices. This includes virus and malware protection, encryption,  firewalls, web filtering and mobile phone management – all easily controlled from one website through Sophos Central.

Hardware Supply, Installation and Maintenance

Equipment Supply

Urban have partnerships with key IT equipment suppliers – providing access to state-of-the-art computer, network and telecoms equipment at highly competitive prices. As always, all equipment comes with a full warranty, and we’ll liaise with the manufacturers on your behalf in the event that something goes wrong.

FIND OUT MORE

Design & Installation

Ensuring that your IT systems are reliable, scalable and dependable is crucial to the success of any organisation.
Urban can design, implement and manage your underlying IT network, ensuring that it meets the needs of your organisation and users – and is future proof to support your business as it grows.

NETWORKING & TELEPHONES

Our packages

BASIC

CORE

PREMIUM

BASIC

CORE

PREMIUM

PC, Server & Network Support

Unlimited on-site & remote call-outs

Telephone, e-mail & live-chat support

16-minute average fix-time

Telecoms, CCTV & Network repairs

Windows, Mac & Linux Platforms

Backup monitoring

Routine server security updates

Monthly server health-checks

Quarterly PC health-check / clean-up

Annual service review report

Liasing with third-party software & hardware suppliers

Sophos EndPoint Anti-virus

Sophos InterceptX for Servers

Support hours

Mon – Fri
9am – 5pm

Out-of-hours charged hourly

Mon – Sat
7am – 7pm

Out-of-hours charged hourly

Mon – Sun
24/7

Alternatively, if you’re looking for support on a Pay-as-you-go basis, please send us a message.