IT Support in Leeds

Our pay-monthly or pay-as-you-go IT Support covers small and medium sized businesses throughout Leeds, including Morley, Pudsey, Headingley and Central Leeds. As standard, our IT Support provides a single point-of-contact for all computer, server, email, network and phone issues – reinforced with a 16-minute average fix time and 24/7 support. We work with some of the largest technology brands, including Microsoft, Sophos and SNOM – enabling your business to have access to the latest tech to help boost growth and productivity.

With 15 years of experience, our West Yorkshire based our team has won awards to become Yorkshire’s leading choice for IT Support. We work with businesses of all sizes – from  start-up, through to multi-site firms with 250+ employees across sectors, including Manufacturing, Services, PR, Healthcare and Education. Regardless of size, you’ll receive the same responsive IT Support 365 days a year – at a fraction of the cost of a dedicated IT department.

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About our Services

FREE COMPREHENSIVE IT AUDIT

We’ll perform a detailed IT Audit, looking at your computers, servers, telephones and network. We’ll then work with you to design some solutions offering immediate benefits, before focusing on the longer-term changes that can boost growth, productivity and staff efficiency. Working with our partners (including Microsoft), you’ll benefit from exclusive pricing and access to the latest technology.

IT SUPPORT 24/7

Urban’s IT Support includes phone, e-mail and on-site support 24/7, 365 days per year – and our tools allow us to consistently monitor your IT systems remotely – predicting and proactively repairing issues before they cause problems. We’re confident in what we do: And we’re one of the few providers to financially guarantee response times.

STAFF AND USER TRAINING

Want to ensure that your staff are making the most from your IT systems? We’ll help train, guide and support your team with unique, tailor-made courses. Regardless of existing skills, we’ll support your team with everything from chart creation and mail merges in Microsoft Word, through to Sage finance and accounting system training.

OFFSITE AND CLOUD BACKUPS

With our off-site, cloud-based servers, we’ll securely backup server and computer data – providing immediate protection from accidental file deletions, through to complete server failure, theft or fire. Alongside this, we’ll work to design a business continuity and disaster recovery plan – ensuring your business is robustly protected.

E-MAIL AND OFFICE 365

Working with Microsoft, we’re specialists in Office 365 deployment and migrating data from existing e-mail systems. Office 365 provides the latest cloud-based e-mail (Outlook), document storage (OneDrive) and video conferencing tools – and Microsoft Teams allows your team to stay connected regardless of where they’re working.

CYBER AND NETWORK SECURITY

As Sophos partners, you benefit from access to the latest protection and cyber-security products at reduced prices. This includes anti-virus and malware protection, encryption,  firewalls, web filtering and mobile phone management – all easily controlled and monitored through Sophos Central.

Technology Supply, Installation and Maintenance

IT Equipment Supply

We partner with some of the biggest names in IT – providing access to next-gen computer, network, server and telecoms equipment at highly-competitive prices. All equipment comes with a full warranty, and we’ll supply and install equipment with minimum downtime.

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Design & Installation

Ensuring your IT systems are robust and reliable is critical in ensuring the success of your business. We’ll work with you to design, implement and manage your underlying IT infrastructure, ensuring that it meets the needs of your organisation – and is scalable and future-proof to support future growth.

NETWORKING & TELEPHONES

 

Our packages

PC, Server & Network Support
Staff training, guidance & software advice On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Office 365 E-Mail, OneDrive and Microsoft Teams licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Unlimited on-site & remote call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
IT Support via telephone, e-mail & live-chat Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC and Server health-check / clean-up
Annual service review report
Liasing with third-party vendors and suppliers
Sophos Anti-virus
Sophos InterceptX Anti-Virus for Servers
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Essentials
Get a quote
PC, Server & Network Support
Staff training, guidance & software advice On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Office 365 E-Mail, OneDrive and Microsoft Teams licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Included FOC
Unlimited on-site & remote call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
IT Support via telephone, e-mail & live-chat Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC and Server health-check / clean-up
Annual service review report
Liasing with third-party vendors and suppliers
Sophos Anti-virus
£5pm per PC
Sophos InterceptX Anti-Virus for Servers
£10pm per Server
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Mon – Fri 9am – 5pm
Business
Get a quote
PC, Server & Network Support
Staff training, guidance & software advice On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Office 365 E-Mail, OneDrive and Microsoft Teams licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Included FOC
Unlimited on-site & remote call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
IT Support via telephone, e-mail & live-chat Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC and Server health-check / clean-up
Annual service review report
Liasing with third-party vendors and suppliers
Sophos Anti-virus
£5pm per PC
Sophos InterceptX Anti-Virus for Servers
£10pm per Server
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Mon – Sat 7am – 7pm
Premium
Get a quote
PC, Server & Network Support
Staff training, guidance & software advice On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Office 365 E-Mail, OneDrive and Microsoft Teams licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Included FOC
Unlimited on-site & remote call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
IT Support via telephone, e-mail & live-chat Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC and Server health-check / clean-up
Annual service review report
Liasing with third-party vendors and suppliers
Sophos Anti-virus
Included FOC
Sophos InterceptX Anti-Virus for Servers
Included FOC
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Mon – Sun 24/7

Looking for support on a pay-as-you-go basis? Get in contact and we’ll discuss some options. You can also mix-and-match our packages to personalise them – ensuring you’ll only pay for what you need.