Meet the team

With years of experience, our team provide award-winning IT Support to businesses in Halifax, Huddersfield, Bradford and Leeds. Our focus on affordability and flexibility means we work with businesses of all sectors and sizes – from supporting new businesses and start-ups, through to large, multi-site organisations.

We partner with some of the biggest firms in tech – from Microsoft through to Sophos Security – meaning you’ll benefit from the latest, state-of-the-art tech from a local Yorkshire-based firm. 

Together, our team has over a hundred years combined experience in IT Support, systems and tech consultancy – probably making us the most experienced team in Yorkshire!

A message from our founder

Hi there,

Welcome to Urban!

If there’s one thing I’ve learnt since founding Urban 20+ years ago, it’s that, ultimately, everything comes down to trust: Building trust with our customers. 

Trust isn’t something that can be bought – it has to be earned. But how do you do that? You recognise and understand what customers actually want and expect from their IT partner.

This ultimately comes down to three principles – and the key is getting all three right at the same time:

  • Responsive: Time costs money. The longer IT systems are down, the more it costs you in lost revenue, productivity and staff-time. Firms quite rightly expect their IT firm to respond immediately to critical issues – not waiting days only to find their ‘ticket’ is ‘stuck in a queue’. We get that. Rather than logging everything online, or through some online ‘customer portal’, we encourage our customers to ring our Halifax-based Helpdesk – meaning we’re there, dealing with the issue immediately, and understand exactly what the problem is. Oh, and we speak in plain English (rather than tech-jargon)!
  • Proactive: Rather than just lurking in the background, reacting to faults, questions and issues as they emerge, firms expect their IT company to proactively recommend new, innovative tech to help them grow. I personally speak to all of our customers – so truly understand what your business strategy and goals are, allowing us to spot where a new piece of tech (i.e. a new customer-management platform or eCommerce system) will really benefit your firm. Ultimately, when you do well, we do well – so that partnership really is key!
  • Affordable: Finally, regardless of whether you’re a small, one-person firm, or large multi-national, the price has got to be right. We get that, especially with COVID, budgets are tight – so we price fairly and competitively. We’re not the type of firm that would charge over-the-odds for an out-of-hours call-out, or bill by the minute – we’re fair, and upfront with our prices.

So why do so many IT firms seem to find it so difficult to get the balance between all three right? Simple reason: They over-commit themselves. They start off small, then grow big – and fail to invest in their staff and build that customer trust – meaning response times slip, knowledge declines and customer satisfaction falls.

The point that we’re one of Yorkshire’s oldest, most long-standing IT firms proves we’re different. We’ve still got customers that have been with us since Day 1 back in 2002.

I’m proud of what we’ve achieved – and the fact that we’ll openly put you in contact with some of our existing customers means you get a true, accurate account of how we run.

Got a question or want to find out more? Feel free to drop me a message ([email protected]) and we’ll have a chat!

Tom Stanley.
Founder, Urban IT Support

We’re trusted throughout Yorkshire

For most of our customers, we’re the ‘outsourced IT Department’ – and even if you’ve got an internal IT Team, we can work with them to plug any gaps or support them with project work. We’re proud that our customer retention rate is amongst the highest in the sector, with businesses, schools and charities from across West Yorkshire continuing to choose Urban every year. That said, we’re happy to put you in direct contact with some of our existing customers – so you’ll hear first hand exactly how we’re supporting businesses. 

Part of this trust comes from our strong ethical stance – we were one of the first companies in the UK to be accredited with the Fair Tax Mark – showing a commitment to transparent accounting and paying our fair share of taxes to support public services.

Urban IT Support Team

We’re trusted throughout Yorkshire

For most of our customers, we’re the ‘outsourced IT Department’ – and even if you’ve got an internal IT Team, we can work with them to plug any gaps or support them with project work. We’re proud that our customer retention rate is amongst the highest in the sector, with businesses, schools and charities from across West Yorkshire continuing to choose Urban every year. That said, we’re happy to put you in direct contact with some of our existing customers – so you’ll hear first hand exactly how we’re supporting businesses. 

Part of this trust comes from our strong ethical stance – we were one of the first companies in the UK to be accredited with the Fair Tax Mark – showing a commitment to transparent accounting and paying our fair share of taxes to support public services.

Urban IT Support Team

Fair Tax Mark for IT Company

A Calderdale IT business has been awarded the Fair Tax Mark, a new system showing the public which companies are paying their fair share of tax. Founder Tom Stanley said: “The mark helps companies disclose accounts publically to keep vital public services running – and the issue is something the general public are very passionate on at the moment.”

Halifax Courier, January 2015

We're Carbon Neutral

In addition to the Fair Tax Mark, Urban work with The Carbon Neutral Company to fully offset our Carbon Emmisions. Carbon offsetting is the process of purchasing ‘Carbon Credits’, which support projects that provide finance to renewable energy programmes, forest protection and reforestation programmes.

Find out more about the programme at carbonneutral.com.