Welcome to Urban IT Support

We provide award-winning IT support and technology solutions to small and medium sized businesses across West Yorkshire — covering Halifax, Bradford, Leeds and Huddersfield.

Our service guarantees responsive, secure and efficient IT Support, Technology and Telecoms solutions giving you access to the technology you need to support and grow your business.

With lightning-fast response times, unlimited call-outs, and an average fix time of just 16 minutes, our IT Support offers you total peace of mind.

We’re rated 5-stars by our clients and we’ve won awards for service quality and responsiveness, so if you’re looking for a company that can supply reliable and trustworthy IT support, contact us for a no-obligation quote.

Urban IT Support

Welcome to Urban IT Support

We provide award-winning IT support and technology solutions to small and medium sized businesses across West Yorkshire — covering Halifax, Bradford, Leeds and Huddersfield.

Our service guarantees responsive, secure and efficient IT Support, Technology and Telecoms solutions — giving you access to the technology you need to support and grow your business.

Urban IT Support

With lightning-fast response times, unlimited call-outs, and an average fix time of just 16 minutes, our IT Support offers you total peace of mind.

We’re rated 5-stars by our clients and we’ve won awards for awards for service quality and responsiveness, so if you’re looking for a company that can supply reliable and trustworthy IT support, contact us for a no-obligation quote.

Award-winning
Business IT Support

We provide award-winning IT support and technology solutions to small and medium sized businesses across West Yorkshire — covering Halifax, Bradford, Leeds and Huddersfield.

Our service guarantees responsive, secure and efficient IT Support, Technology and Telecoms solutions — giving you access to the technology you need to support and grow your business.

With lightning-fast response times, unlimited call-outs, and an average fix time of just 16 minutes, our IT Support offers you total peace of mind.

We’re rated 5-stars by our clients and we’ve won awards for awards for service quality and responsiveness, so if you’re looking for a company that can supply reliable and trustworthy IT support, contact us for a no-obligation quote.

Hosted Desktop

IT SUPPORT

Network, PC and Server IT Support

Average 16 minute fix-time from our Halifax-based team

24/7, Unlimited on-site and remote support as standard

DBS-checked Microsoft Certified Professionals

Fully managed security updates and anti-virus

IT Equipment Supply, Upgrades and Installations

PRODUCTIVITY TOOLS

Office 365 and Google Apps (G Suite)

Cloud-based e-mail, calendar and contacts – on any device from any location

Hosted desktop – access your PC, programs and documents from anywhere

Real-time document editing – allowing two people to work on the same document at the same time

SharePoint intranet & Microsoft Teams video conferencing & instant messaging

AND MORE...

Telecoms & Office Phone systems – access your work phones from anywhere

Cabling, wireless networks and office set-ups/moves

Website Design & Search Engine Optimisation (SEO)

eCommerce and online selling tools

Social Media Management

Anti-virus & Cyber Security Audits

IT Training and Guidance with qualified tutors

Urban IT Support

Fully managed IT

We’ll help you to get the most out of your technology – implementing and supporting IT systems that are secure, resilient and flexible. We work with small and mid-sized organisations – providing strategic IT input, proactive management and jargon-free IT and technology solutions that boost productivity and help your business to grow.

With our managed IT support contracts, you’ll benefit from dedicated support from a member of our team, backed up by an award-winning helpdesk with 24/7 availability. This gives you a single-point of contact for everything IT related; irrespective of whether you need to set up a brand new laptop, or repair a tried and trusty computer. We can also support bigger projects: From server installations, through to full infrastructure upgrades and everything in between.

Our low overheads and local focus means we offer an affordable service that’s tailored to your needs – with work undertaken by Microsoft Certified Professionals.

Don’t just take our word for it though – we can put you in touch with some of our existing clients directly to hear what they think of the service!

IT Helpdesk

Fully managed IT

We’ll help you to get the most out of your technology – implementing and supporting IT systems that are secure, resilient and flexible. We work with small and mid-sized organisations – providing strategic IT input, proactive management and jargon-free IT and technology solutions that boost productivity and help your business to grow.

IT Helpdesk

With our managed IT support contracts, you’ll benefit from dedicated support from a member of our team, backed up by an award-winning helpdesk with 24/7 availability. This gives you a single-point of contact for everything IT related; irrespective of whether you need to set up a brand new laptop, or repair a tried and trusty computer. We can also support bigger projects: From server installations, through to full infrastructure upgrades and everything in between.

Our low overheads and local focus means we offer an affordable service that’s tailored to your needs – with work undertaken by Microsoft Certified Professionals.

Don’t just take our word for it though – we can put you in touch with some of our existing clients directly to hear what they think of the service!

Affordable IT and Computer Support

We’re specialists in cyber-security

We’re Sophos partners meaning you’ll benefit from first-class business security products, including anti-virus, encryption and mobile device security at highly competitive prices. Through centralised management in Sophos Central, you can manage and view the security status of computers, servers, emails and mobile devices – and view, at a glance, how secure your computer network is.

You’ll also have access to InterceptX, one of the most powerful anti-ransomware platforms which works to anticipate and stop threats before they take hold giving you unparalleled protection.

And as with all of our products and services, we’ll explain this in straight-forward, plain English so that you know exactly how secure your business is.

Why choose Urban?

✓  One point of contact for all IT needs: From needing a new laptop, through to needing a screen replacing or server fixing – giving you the services of an internal IT department at a fraction of the cost.

✓  Access to highly qualified, DBS checked personnel: With industry-standard qualifications, and years of experience within the business and education sectors, we are experts in what we do – providing re-assurance that the best staff are on-hand when you need us.

✓  Dedicated support available 24 hours a day, 7 days a week: With our remote support tools, we can speedily connect on and resolve faults as soon as they are reported – regardless of the time of day. Our average fix time is just 16 minutes.

✓  Access to the latest technology: We’ll advise, supply and implement technology solutions (including new software, hardware and cloud products) – with exclusive prices directly from the manufacturer.

Testimonials

Don’t just take our word for it – see what our existing customers are saying. If you want to speak to our existing clients directly, please let us know and we’ll put you in contact.

We’ve been using Urban for our computer and network support for around four years. In that time, we’ve grown from a small business with ten computers, through to a multi-site organisation with over a hundred. The speed and knowledge that I can turn to one contact for anything to do with IT is what re-assures me the most – we often have critical issues that need resolving ASAP, so need a company that provides that round-the-clock support. Likewise, we need re-assurance that our systems are secure (especially with GDPR), so the fact that we can get Sophos Security through Urban is a bonus. I’m happy to have a chat with anyone considering them – we literally wouldn’t use anyone else!
June 2019

We’re a healthcare company based in Calderdale, and we came to Urban for IT Support five years ago as our old supplier simply wasn’t cutting it. We deal with a lot of sensitive information and data, so need an organisation that we can trust to deliver a reliable and secure IT network. I literally can’t remember the last time we had downtime, but when it does happen, they’re always efficient at dealing with problems straight away if needed. We needed an IT company that doesn’t just sit on the side – we wanted someone that actually understands our business and recommends new IT systems and solutions that makes our organisation more efficient. One recent example is Office 365 e-mail and online cloud storage, which Urban project managed and delivered for us on-time and on-budget.
August 2018