Fully managed IT
We’ll help you to get the most out of your technology – implementing and supporting IT systems that are secure, resilient and flexible. We work with small and mid-sized organisations – providing strategic IT input, proactive management and jargon-free IT and technology solutions that boost productivity and help your business to grow.
With our managed IT support contracts, you’ll benefit from dedicated support from a member of our team, backed up by our award-winning Halifax-based IT helpdesk with 24/7 availability. This gives you a single-point of contact for everything IT related; irrespective of whether you need to set up a brand new laptop, or repair a tried and trusty computer. We can also support bigger projects: From server installations, through to full infrastructure upgrades and everything in between.
Our low overheads and local focus means we offer an affordable service that’s tailored to your needs – with work undertaken by Microsoft Certified Professionals.
Don’t just take our word for it though – we can put you in touch with some of our existing clients directly to hear what they think of the service!
We’re specialists in cyber-security
We’re Sophos partners – meaning you’ll benefit from first-class business security products, including anti-virus, encryption and mobile device security at highly competitive prices. Through centralised management in Sophos Central, you can manage and view the security status of computers, servers, emails and mobile devices – and view, at a glance, how secure your computer network is.
You’ll also have access to InterceptX, one of the most powerful anti-ransomware platforms which works to anticipate and stop threats before they take hold — giving you unparalleled protection.
And as with all of our products and services, we’ll explain this in straight-forward, plain English — so that you know exactly how secure your business is.
Latest news from the Urban team
Why it’s vital you have an IT support company in West Yorkshire that can support you remotely and visit your premises quickly to deal with IT emergencies
Every West Yorkshire business needs IT support – and many IT companies provide that remotely but it’s crucial you have IT experts who can get to your premises quickly – a promise that Halifax-based Urban IT Support know too well! Although most problems can be diagnosed and fixed remotely (sometimes within a few minutes if […]
What is ‘The Cloud’ & ‘Cloud Computing’, and why do I need it?
We’ve all heard IT bods talk about the Cloud like it’s some kind of mythical, mystical place … but what exactly is the Cloud when it comes to computers? Well, first of all, it’s nothing to do with clouds. It’s a generic term to talk about something far more down to earth – in short, […]
Top 10 Tips to Avoid your Server and Network Going Down
Top of the list of words you don’t want to hear in any business is ‘the server’s gone down.’ It stops everything – your computers, your emails, your business – yet can be so easy to avoid with straightforward maintenance. Urban IT Support, based in Halifax, West Yorkshire, pro-actively monitor all essential IT equipment remotely […]
Why choose Urban?
✓ One point of contact for all IT needs: Our IT Helpdesk covers everything from ordering & setting up new laptops, through to screen replacements and server installs – giving you the services of an internal IT department at a fraction of the cost.
✓ Access to highly qualified, DBS checked personnel: With industry-standard qualifications, and years of experience within the business and education sectors, we are experts in what we do – providing re-assurance that the best staff are on-hand when you need us.
✓ Dedicated support available 24 hours a day, 7 days a week: With our remote support tools, we can speedily connect on and resolve faults as soon as they are reported – regardless of the time of day. Our average fix time is just 16 minutes.
✓ Access to the latest technology: We’ll advise, supply and implement technology solutions (including new software, hardware and cloud products) – with exclusive prices directly from the manufacturer.
Testimonials
Don’t just take our word for it – see what our existing customers are saying. If you want to speak to our existing clients directly, please let us know and we’ll put you in contact.
We’ve been using Urban for our computer and network support for around four years. In that time, we’ve grown from a small business with ten computers, through to a multi-site organisation with over a hundred. The speed and knowledge that I can turn to one contact for anything to do with IT is what re-assures me the most – we often have critical issues that need resolving ASAP, so need a company that provides that round-the-clock support. Likewise, we need re-assurance that our systems are secure (especially with GDPR), so the fact that we can get Sophos Security through Urban is a bonus. I’m happy to have a chat with anyone considering them – we literally wouldn’t use anyone else!
January 2021