About our IT Support & Helpdesk

Enjoy total peace of mind with our pay-monthly and pay-as-you-go IT support packages. Designed for small and medium sized businesses that are looking for an all-in-one solution, these packages guarantee round-the-clock IT support — at a fraction of the cost associated with setting up your own IT department.

Founded in 2005, our Halifax-based team has grown and won awards to become Yorkshire’s leading choice for IT Support. You’ll benefit from a 16 minute average fix time, unlimited 24/7 support, and over 15 years of hands-on IT experience.
We’re accredited by some of the largest names in tech (Microsoft, Sophos and SNOM) and although we focus on supporting businesses in Halifax, Huddersfield, Leeds & Bradford, our remote connection tools allow us to support businesses throughout the UK.

We work with businesses of all sizes – from small start-ups with two staff, through to multi-site firms with 250 employees. Whatever your size, you’ll receive the same dependable and responsive IT Support 365 days a year – at a fraction of the cost of a dedicated IT department.

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Our services

FREE IT AUDIT

Not sure where to start? We’ll perform a detailed IT Audit — documenting your current hardware, and analysing the performance of your servers, telephones and security. We’ll also draw up a roadmap to help you improve your infrastructure, focussing on resolving short-term problems, and future-proofing your IT setup. We’ll also work with our best-in-class suppliers to make sure you can action our recommendations without breaking the bank.

24/7 IT SUPPORT

All of our packages offer 24/7, 365-day support as standard – and are available on a pay-monthly or pay-as-you-go basis. Our IT Helpdesk team use remote monitoring software to keep an eye on your systems – predicting and repairing issues before they impact your organisation. We also financially guarantee our response times, which means that you can rest easy: Safe in the knowledge that we’ll always be on-hand to help you out.

STAFF TRAINING

Want to ensure that your staff are making the most from your IT systems? We can train, guide and support them with training tailored to your organisation. These in-depth courses cover anything from chart creation and mail merges in Microsoft Word, through to complete finance and accounting system training.

OFFSITE BACKUPS

Through our off-site servers, we can securely backup your information – providing protection from accidental file deletion, power or server failure. This includes information stored on your servers, and any data held ‘in the cloud’. We’ll work with you to design a business continuity and disaster recovery plan to ensure your business is protected against all eventualities.

E-MAIL AND OFFICE 365

We’re specialists in Office 365 deployment – providing the latest cloud-based e-mail, document storage, video conferencing and collaboration software. We can migrate your emails from any existing platform, including Exchange – with minimal downtime and full training for users.

CYBER SECURITY

We’re Sophos partners, meaning you benefit from access to next-gen protection and cyber-security products at reduced prices. This includes virus and malware protection, encryption, firewalls, web filtering and mobile phone management – all easily controlled from one website through Sophos Central.

Meet the Team
Case Studies

Hardware Supply, Installation and Maintenance

Equipment Supply

We’re partnered with several specialist IT equipment suppliers – allowing us to provide you with access to state-of-the-art computer, network and telecoms equipment at highly competitive prices. All of our equipment comes with a full warranty as standard, and we’ll follow up with the manufacturer if you run into issues with our hardware.

Hardware & Equipment Supply

Design & Installation

Ensuring that your IT systems are reliable, scalable and dependable is crucial to the success of your business. We design, implement and manage your underlying IT network, ensuring that it meets the needs of your organisation and users – and is future proof to support your business as it grows.

Networking & Telephones

Our packages

PC, Server and Network Support
Staff training & Guidance On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Free Office 365 licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Unlimited call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
Phone, email & live-chat support Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC health-check
Annual service review report
Liasing with third-party vendors
Sophos Anti-virus
InterceptX Anti-Virus for Servers
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Essentials
Get a quote
PC, Server and Network Support
Staff training & Guidance On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Free Office 365 licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Included FOC
Unlimited call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
Phone, email & live-chat support Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC health-check
Annual service review report
Liasing with third-party vendors
Sophos Anti-virus
£5pm per PC
InterceptX Anti-Virus for Servers
£10pm per Server
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Mon – Fri 9am – 5pm
Get a quote
Business
Most popular
Get a quote
PC, Server and Network Support
Staff training & Guidance On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Free Office 365 licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Included FOC
Unlimited call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
Phone, email & live-chat support Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC health-check
Annual service review report
Liasing with third-party vendors
Sophos Anti-virus
£5pm per PC
InterceptX Anti-Virus for Servers
£10pm per Server
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Mon – Sat 7am – 7pm
Get a quote
Premium
Get a quote
PC, Server and Network Support
Staff training & Guidance On-hand to answer staff queries on routine IT software issues - i.e. “How do I add a table in Microsoft Word?”, or “How do I add this column up in Excel?”
Free Office 365 licence All of our packages include an Office 365 Business licence, providing cloud-based email, storage and video-calling
Included FOC
Unlimited call-outs Unlimited on-site and remote support, with no call-out fees or limits on calls
Phone, email & live-chat support Communicate with our team through telephone, email or live-chat
24/7/365 Infrastructure Monitoring We’ll proactively monitor the IT Network - allowing us to remotely resolve issues before they impact your business.
Windows, Mac & Linux Platforms
Backup monitoring
Routine server security updates
Telecoms, CCTV & Network repairs Included support for phone systems, CCTV and network/cabling issues
Quarterly PC health-check
Annual service review report
Liasing with third-party vendors
Sophos Anti-virus
Included FOC
InterceptX Anti-Virus for Servers
Included FOC
Support hours Essentials and Business Plans: Out-of-hours charged separately.
Mon – Sun 24/7
Get a quote

Prefer pay-as-you-go support?

Prefer support on a pay-as-you-go basis? Get in contact and we’ll discuss some options. We can also mix-and-match our packages to personalise them, and ensure you’re only paying for what you need.

Looking for some real-life case studies on how Urban have helped other firms use IT to support growth, improve efficiency and enhance staff productivity? View our case studies to read more.

Case Studies