Virtual IT Manager

Sometimes, you might not necessarily need a full time IT Manager – but still need someone to look after IT from an operational and strategic viewpoint.

Increasingly popular with smaller/medium sized companies, our Virtual IT Manager package allows you to access specialist IT Support, guidance and strategic advice – at the fraction of the cost of a full time IT Manager.

Our Virtual IT Manager package offers…

A SINGLE POINT OF CONTACT

You’ll gain access to a single, dedicated IT Manager for your organisation. No helplines, support desks or tickets – just one dedicated phone number – with direct access to your manager who knows your IT systems inside out.

24/7 IT SUPPORT

As standard, all of our packages come with support 24/7, 365 days per year, and your IT Manager will constantly monitor IT systems remotely – predicting and repairing issues before they impact your organisation. We’re one of the few providers to financially guarantee response times – and our satisfaction ratings speak for themselves.

STAFF TRAINING

Want to ensure that your staff are making the most from your IT systems? Your virtual IT Manager can train, guide and support staff with courses tailored to your organisation. Appealing to a users with a range of skill-sets, we can support your users with everything from chart creation and mail merges in Microsoft Word, through to complete finance and accounting system training.

SCHEDULED IT VISITS

An increasingly popular option is the option of a consistent weekly site visit. Also referred to as ‘IT Surgeries’ or ‘IT Drop-ins’, this option gives staff re-assurance that the IT Manager will be on-site on an agreed day – giving them a chance to ask questions, raise issues or just ask for some general IT Support.

Meet the Team

Case Studies

Interested in finding out more?

Get in contact with our Halifax-based team today for a chat on how Urban can help your business grow, improve efficiency, and enhance staff productivity. We work with some of the biggest names in tech – including Microsoft, Sophos and 3CX – so you’ll gain access to some of the latest, state-of-the-art IT and technology from a suite of carefully selected, trusted partners.