There’s no denying the impact IT has had on business. Covid, in many aspects, accelerated the move to new technologies – and with that comes the need for IT Support. But IT Support isn’t just about fixing things when they go wrong – it’s more about how it helps you grow, and make the most from new technology. We’re proud to work with some amazing businesses across Halifax, Huddersfield and Bradford – so what is it that our customers look for when choosing an IT Support provider?
For many, knowing there’s just someone at the end of the phone is enough! But there’s much more to IT Support than that, and we all know how much PC and server downtime can cost – in lost time, sales and productivity.
So here’s our top reasons for why our award-winning, 4.9* rated IT Support (www.urbanitsupport.com) is a must-have for SME’s.
1. Speed – With an average fix time of just 16 minutes, our response times truly are lightning fast!
2. Staying protected – Rest-assured knowing your IT systems are fully secure from malware, hackers and all the other nasties lurking on the internet. We’ll also make sure all your information is backed up to the cloud – so if the very worst happens to the server (such as failure, flood or fire), data can be retrieved.
3. Expertise – Technology continues to move forward – and our team are bang up-to-date with the latest innovations, updates, changes and new legislation to make sure your IT systems are fit-for-purpose, compliant and secure.
4. Save money – Outsourcing IT is often a cheaper and easier option than employing your own IT department – especially if you’re a small or medium business.
5. Fix your prices – No matter how many times you contact our team for help, our support really is unlimited!
6. Peace-of-mind– Support is available 24/7 – even over Christmas and New Year. Work at home at any time of the day or night – confident that if there’s an issue, help is at hand.
7. Single point-of-contact – We’ll appoint a dedicated IT Manager to support your team – who knows your computer system inside and out. Most clients quickly regard us as just another member of staff!
8. Experience – Our team has countless years of IT experience – so we can usually go straight to the nub of any problem and sort it out. Of course, there are few issues we face that we’ve not seen before, but we love a challenge. Grow your business with our first-hand knowledge of implementing new IT systems (such as adding online payments to your website, or moving e-mails to the cloud).
9. Flexibility – We’ll work on your systems to perform upgrades or maintenance work during unsocial hours – ensuring no user-impact.
10. Time – Leaving experts to sort out your IT means you have the time to focus on driving your business forward and looking after your customers.
To find out how our IT Services can help your business grow, improve productivity, and work more efficiently, e-mail us at support@urbanitsupport.com or us on 01422 646465.
Halifax-based Urban IT Support provides award-winning IT support across West Yorkshire -including Huddersfield, Bradford and Leeds.