For businesses, having IT Systems that are reliable, dependable and secure is crucial. For business owners and directors, outsourcing IT Support allows them to concentrate on their day-to-day work – freeing up time to focus on business growth and operations.
We work with firms across sectors – from early stage startups, through to 100+ employee multinationals. When speaking with our customers, we often ask ‘What do you want from your IT provider’. To help answer this, we’ve compiled a few tips of what you need to take into consideration when choosing a new outsourced IT Service provider.
- Location: Having online-only remote support may suit some firms, but if your internet, network or telephones go down, often an on-site visit is the fastest way to resolve it. Having a provider that’s local (i.e. within 30 minutes) saves your business time and reduces disruption caused by IT issues.
- 24/7 Availability: For some firms, 9-5 IT Support is perfect. For others, having a round-the-clock 24/7 IT Helpdesk is crucial to ensuring staff can work across timezones and weekends – so consider whether your IT provider offers an out-of-hours service.
- Response times: Perhaps the biggest point is guaranteed response times. Time = Money. If you have to wait hours for a simple issue to be resolved, consider whether you need a service with guaranteed response times.
- Pay as you go, or Pay Monthly Managed IT Support: IT Support Services usually come in two forms – Pay Monthly (where issues are resolved for a fixed monthly fee), or Pay-as-you-go (where you pay for each support call). Fixing costs through Pay Monthly Managed IT Support adds predictability, and packages usually start from £25 a month. Pay Monthly IT Support often includes a suite of IT products – including anti-virus, security updates and proactive monitoring, which collectively ensure your business is fully protected and insured against IT faults, issues and security breaches.
Urban provide award-winning affordable IT Services for businesses in West Yorkshire – serving Halifax, Bradford, Huddersfield & Leeds. With an average fix-time of just 16 minutes, we’re proud to be independently rated 4.9* on Google Reviews (as of June 2022). As a Microsoft Partner, our IT Support Helpdesk & IT Consultancy can help your business save time and money through IT that can be relied upon. Alongside this, we have access to the latest technology to help your business grow, and become more productive & efficient.
Click here to find out more on our award-winning IT Services