Looking for IT Support for your business? You’re probably thinking ‘What should I look for’ when choosing an IT Support firm. In short, two things stand out: (1) Any IT firm should be proactive – rather than reactive. And (2) you need to see your IT firm as a ‘partner’ that can really get to know your business and it’s aims, rather than a mere helpline you ring when things go wrong!
Technology continues to advance remorselessly, and with it are some brilliant ways to help businesses run smoothly – never more so than now in these Covid-19 times with so many people working remotely. The best IT now means you can, in effect, take the office with you anywhere you go … even just on your phone.
So here’s some key tips for what our customers typically ask and look for when we’re speaking with them. Book a free 15-minute consultation with our Halifax-based team today for a chat on how our award-winning IT Support from Urban can make your business more productive, efficient and profitable.
Always there for you with a rapid response: Flexible working means people now work at all hours of the day or night, including at weekends and Bank Holidays. That’s why it’s so important you have IT support that covers 24 hours a day, 365 days a year. Urban IT Support ticks that box with an average fix time of just 16 minutes – meaning we’re always there for you whenever you need us – on-site or remotely thanks to our remote support tools.
Teaching the latest technology in an easy-to-understand way: Amongst the most recent tech developments is Office 365 (https://www.microsoft.com/en-gb/microsoft-365/business/all-business) – which is opening up a whole new and easier way to work within your business, making sharing data, files, communicating and holding remote meetings on camera a breeze. We’ll set you up and teach you how to use it – and you’ll immediately see a difference in how smoothly your organisation works and interacts – a perfect way of connecting home workers with office workers
Complete security for all your data and company files: Never again will you lose a file, document, picture or video – we’ll make sure everything you do is backed up to our UK-based, GDPR compliant cloud servers. Our anti-virus and cyber security audits are second-to-none. As approved Sophia security partners, we only use top quality business security products – including Sophos EndPoint anti-virus, encryption and mobile device security. Our clients also have access to InterceptX (https://www.sophos.com/en-us/products/endpoint-antivirus.aspx), one of the world’s most powerful anti-ransomware programs which anticipates and stops threats before they take hold, giving you complete protection.
Take your office with you wherever you go: We’ll set you up and show you how to access your contacts, emails and calendar on the go on your phone. Same goes for all your company files, documents and programs ranging from Adobe to Sage. Your office will, in effect, be in your pocket or on your laptop or tablet.
Business meetings anytime, anywhere: Urban IT Support can set up your Microsoft Teams video conferencing and instant messaging systems – allowing you to hold face-to-face meetings that take seconds to organise.
Continuity and consistency of service: You’ll have a dedicated IT manager who knows your IT systems inside and out – so can give rapid support whenever you have a problem, and will also proactively look at ways to enhance your IT system to benefit your business. We’ll always speak to you in plain English – we’ll have no IT techno jargon here!
One point of IT contact: Anything to do with IT – and we mean anything – then we can sort it out for you – from laptops to servers to phones, and because we know your business, we’ll make sure you get exactly the right product for your business’s needs. We can get exclusive prices straight from the manufacturer so can save you money.
Knowledge and experience: All our staff are DBS checked with industry-standard IT qualifications and, more importantly, years of experience to solve problems or implement any new IT systems.
Sorting problems even before they happen: We use remote monitoring software to keep an eye on your systems – predicting and repairing issues before they adversely impact you. We’ll also work with you to design a business continuity and disaster recovery plan.
Testimonials: With clients spanning healthcare, manufacturing, PR and retail, here’s a couple of testimonials that capture just what we do:
“The knowledge that I can turn to one contact for anything to do with IT is what re-assures me the most – we often have critical issues that need resolving ASAP so need a company that provides that round-the-clock support.”
“We needed an IT company that doesn’t just sit on the side – we wanted someone that actually understands our business and recommends new IT systems and solutions that makes our organisation more efficient. One recent example is Office 365 e-mail and online cloud storage which Urban IT Support project-managed and delivered for us on time and on budget.”
Free IT audit. So how can we start to help you? We’ll perform a detailed IT audit documenting your current hardware and analysing the performance of your servers, telephones and security.
We offer 3 base packages – Essentials, Business and Premium, and to find out more, visit https://www.urbanitsupport.com/index.php/business-it-support/
If you have any questions or simply want a chat, give us a call on 01422 646465 or email us at support@urbanitsupport.com
Halifax-based Urban IT Support provides award-winning IT support across West Yorkshire – including Huddersfield, Bradford and Leeds, however our remote working systems mean we can help businesses anywhere.